MAINTAINT’S&C’S
TRADEAID
ADENDUM A – MAINTAIN
The MAINTAIN package includes:
1. MAINTENANCE ON:
1.1. PLUMBING- all newly installed / existing items, including geysers, sanitary-ware and supporting services like, blocked drains.
1.2. ELECTRICAL- all newly installed / existing electrical items, including plugs, lights, all electrical connections. (EXCLUDING solar or backup related items, see clause 5 under this section.)
1.3. GAS- all newly installed / existing gas items, including stoves, geysers, pipes, and regulators.
1.4. Replacement of irreparable items of the above-mentioned categories, conditional upon the TRADEAID repair policy, clause 16 of terms and conditions.
2. SPECIFICATIONS AND WARRANTY
2.1. Trading hours
2.2. Repair and replacement services are available via appointment from 8am to 5pm, Monday to Friday, excluding public holidays.
2.3. Emergency services will be available 24/7. I.e. pipe bursts, gas failures, blocked sewer, electrical failures.
2.4. Repair and replacements.
2.4.1. Items are only replaced if they are irreparable or dysfunctional, clause 16 in terms and conditions.
2.4.2. If found that any items previously or newly installed have been tampered with or damaged due to negligence or force by the customer, or any family member having beneficial occupation of the premises, this will be on the owner’s account and the agreement will be cancelled with the customer being liable for deinstallation of items in question.
2.4.3. Only TRADEAID approved technicians are responsible for the maintenance, installation as well as deinstallation of this system.
2.5. Should replacement of items be necessary, where the item is found irreparable:
2.5.1. Items to the value of less than R 2 875.
2.5.1.1. The turnaround-time for a new installation will be confirmed with customer beforehand with specifications, at no additional cost.
2.5.1.2. All existing items that are REPAIRED, will remain the property of the customer.
2.5.2. Items to the value of R 2 875 or more.
2.5.2.1. TradeAid will cover the first R2 875 of the item value and invoice the outstanding amount to the client, labour for installation of the item is covered under the maintain plan.
2.5.3. This service excludes supply and replacement of gas/gas cylinders.
3. INSTALLATIONS AND PROTOCOLS
3.1. Upon signup, TRADEAID will schedule a full inspection of the property to determine if the property is compliant with the latest laws and regulations. If any aspect falls short, then the problems will be rectified under the MAINTAIN policy.
3.2. A detailed inventory list will be created after signup to ensure all components covered by the policy. Any items to be added to the premises must be notified to TRADEAID, in writing,to ensure it falls under the MAINTAIN policy.
Items may include stoves, gate motors, garage motors, geysers, ceiling fans, aircons, etc.
3.3. All new installations, outside of the initial conversions, will follow our strict installation policy. i.e., adding a dedicated plug to a system or new light to be added to an existing circuit. An inspection and a quote will be issued before any new installation is scheduled and will be for the customer’s account.
3.4. If there are any changes made to the property, that influences the electrical installation, TRADEAID cannot be held liable to the system change if TRADEAID is not informed, see clause 5 in the terms and conditions.
3.5. Should there be a system upgrade, customers will be informed and either quoted for Plumbing, Gas and Electrical Services or adjusted contract prices will occur.
3.6. MAINTAN rates are based on a daily average unit consumption, TRADEAID reserves the right to monitor the consumption and notify the customers if policy is under or over calculated.
4. TERMINATION OF CONTRACT
4.1. For full cancellation information, see clause 9 in terms and conditions.
4.2. If the contract has been terminated, customer has the option to buy out the items INSTALLED/REPLACED by TRADEAID (at a fair market related value).
4.3. Items will be removed by TRADEAID’s approved technicians if customer rejects the buyout option.
4.4. Customers will be notified on deinstallation dates and revert all systems, within reason, to the working system before TRADEAID implementation.
4.5. Any repairs to areas where equipment has been installed, part of the deinstallation, will be for the customer’s account.
4.6. TRADEAID teams will ensure safe, clean, and functional deinstallation.
4.7. Customer forfeits all right to prohibit TRADEAID technicians to collect items/TRADEAID property.
5. MAINTAIN DOES NOT COVER:
5.1. Maintenance or replacement on SOLAR or BACKUP related items, such as Inverters, Batteries, Solar panels, and any other related item.
5.2. Any additional charges invoiced by Municipalities;
5.3. GRID/Eskom charges for electrical KVA & Demand charges;
5.4. New laws pertaining to tax for electrical users;
5.5. Gas replacement
5.6. Callouts should any of our technicians be called for faults caused by external factors that are not due to any of the installed items or materials supplied by TRADEAID. Customers will be liable for such callouts. i.e. power outage caused my municipal factors.
5.7. Any other item that may be mentioned in the general Terms and Conditions.
5.8. Electrical, water or gas bills.
PLEASE READ THROUGH THE FULL T’S AND C’S WHEN SIGNING UP.