RENEWT’S&C’S
TRADEAID
ADENDUM C – RENEW
The RENEW package includes:
1. MAINTENANCE ON:
1.1. PLUMBING- all newly installed / existing items, including geysers, sanitary-ware and supporting services like, blocked drains.
1.2. ELECTRICAL- all newly installed / existing electrical items, including plugs, lights, all electrical connections. (EXCLUDING solar or backup related items, see clause 5 of this section.)
1.3. GAS- all newly installed / existing gas items, including stoves, geysers, pipes, and regulators.
1.4. SOLAR- all installed solar systems, including batteries, inverters, and panels, as well as supporting installation materials required for system functionality.
1.5. Replacement of irreparable items of the above-mentioned categories, conditional upon the TRADEAID repair policy, clause 16 in terms and conditions.
1.6. Annual solar system service scheduled between 8am to 5pm, Monday to Friday, excluding public holidays.
1.6.1. A full maintenance service on installed solar system completed once a year.
1.6.2. PV cleaning and PV functional Watt test
1.6.3. Battery Load test
1.6.4. DC Wire securing
1.6.5. Seasonal Programming – Winter/Summer specification
1.6.6. Annual Inspection:
1.6.7. A full system inspection and report
1.6.8. PV status report
1.6.9. Battery status report
1.6.10. Inverter status report
1.6.11. Quality and safety report
1.6.12. Monthly Performance Report
1.6.13. Annual Inspection Report
1.6.14. Industry Updates Report every six months
1.6.15. Callouts for repairs and inspections are between 8am to 5pm, Monday to Friday, excluding public holidays.
1.6.16. Call center emergency support services will be available 24/7.
2. SPECIFICATIONS AND WARRANTY
Trading hours
2.1. Repair and replacement services are available via appointment from 8am to 5pm, Monday to Friday, excluding public holidays.
2.2. Emergency services will be available 24/7. I.e. pipe bursts, gas failures, blocked sewer, electrical failures (including Eskom and Solar).
2.3. Repair and replacements.
2.3.1. Items are only replaced if they are irreparable or dysfunctional, clause 16 in terms and conditions.
2.3.2. If found that any items previously or newly installed have been tampered with or damaged due to negligence or by force, this will be on the owner’s account with the agreement being cancelled, and the customer will be liable for deinstallation of listed items.
2.3.3. Only TRADEAID approved technicians are responsible for the maintenance, installation as well as deinstallation of this system.
2.3.4. Should replacement of items be necessary, the lead-time for a new installation will be confirmed with customer beforehand along with specifications, at no additional cost.
2.3.5. Should the system require repairs, TRADEAID approved technicians will supply the customer with a temporary UPS system, with specifications, at no additional cost.
2.3.6. All existing items that are REPAIRED, will remain the property of the customer.
2.3.7. All newly INSTALLED/REPLACED listed items, remains the property of TRADEAID.
2.3.8. This service excludes supply and replacement of gas/gas cylinders.
3. INSTALLATIONS AND PROTOCOLS
Upon signup, TRADEAID will schedule a full inspection of the property to determine if the property is compliant with the latest laws and regulations. If any aspect falls short, then the problems will be rectified under the RENEW policy.
3.1. A detailed inventory list will be created after signup to ensure all components are covered by the policy. Any items to be added to the premises must be communicated to TRADEAID, in writing, to ensure it falls under the RENEW policy.
3.1.1. Items may include stoves, gate motors, garage motors, geysers, ceiling fans, aircons, etc.
3.2. All new installations, outside of the initial conversions, will follow our strict installation policy. i.e., adding a dedicated plug to a system or new light to be added to an existing circuit. An inspection and a quote will be issued before any new installation is scheduled and will be for the customer’s account.
3.3. If there are any changes made to the property, that influences the installed SOLAR system, TRADEAID cannot be held liable for the system change if TRADEAID is not informed, see clause 5 in the terms and conditions.
3.4. Should there be a system upgrade, customers will be informed and either quoted for Plumbing, Gas and Electrical Services or adjusted contract prices will occur.
3.5. New data and assessments would be scheduled to ensure our service can perform as optimal as possible.
4. TERMINATION OF CONTRACT
For full cancellation information, see clause.9 in terms and conditions.
4.1. If contract has been terminated, customer has the option to buy out the items INSTALLED/REPLACED by TRADEAID (at a fair market related value).
4.2. Items will be removed by TRADEAID’s approved technicians if customer rejects buyout option.
4.3. Customers will be notified on deinstallation dates and revert all systems, within reason, to the working system before TRADEAID implementation.
4.4. All deinstallation for the removal of installed equipment, will be for the customer’s account of R 7500 inclusive of VAT.
4.5. Any repairs to areas where equipment has been installed, part of the deinstallation, will be for the customer’s account.
4.6. TRADEAID teams will ensure safe, clean, and functional deinstallation.
4.7. Customer forfeits all right to prohibit TRADEAID technicians to collect items/TRADEAID property.
5. RENEW DOES NOT COVER:
Any additional charges invoiced by Municipalities;
5.1. GRID/Eskom charges for electrical KVA & Demand charges;
5.2. New laws pertaining to tax for electrical users;
5.3. Callouts should any of our technicians be called for faults caused by external factors that are not due to any of the installed items or materials supplied by TRADEAID. Customer’s will be liable for such a callout. i.e. power outage caused my municipal factors.
5.4. Electrical, water or gas bills.
5.5. Any other item that may be mentioned in the General Terms and Conditions.
5.6. Applications for SSEG and engineer costs
5.7. This service excludes supply and replacement of gas/gas cylinders.
PLEASE READ THROUGH THE FULL T’S AND C’S WHEN SIGNING UP.