Terms and Conditions

OUR T’s & C’s

TRADEAID

TRADEAID – SERVICE AGREEMENT

Take notice that by agreeing to the undermentioned terms and conditions, the customer is accepting and consequently tacitly agreeing to the content of each paragraph.

Take notice that TradeAid will conduct updates to the terms and conditions annually, and when necessary, and will duly notify the customer to any material changes made.

The customer furthermore agrees to the selected service option as listed in clause14 and duly detailed hereinafter.

This agreement shall consist of the following sections as duly detailed below:

1. Services rendered by TRADEAID.

2. Indemnity

3. Inventory

4. Duties of TRADEAID

5. Duties of the customer

6. Ownership

7. Tampering

8. Breach/termination

9. Cancellation

10. Insurance

11. Duration

12. Sale of Property

13. Prices, payments, and buyouts

14. Various service options

15. Emergency call out

16. Repair and replacement services

17. Ownership and Risk

18. Warranties

1. SERVICES RENDERED BY TRADEAID.

In terms of this agreement, TRADEAID shall render services which can be defined as:

1.1. Installing of equipment – consisting of labour performed in accordance with dates agreed upon in this agreement; and

1.2. Repair and replace items, subject to an inventory made of all listed items at signup within the parameters of the service option selected.

2. INDEMNITY

TRADEAID is indemnified from the following:

2.1. Any unforeseen loss, including consequential loss due to malfunctioning or failure of equipment; or

2.2. The liability to repair or service anything caused by malicious actions or negligence of the customer.

If found that the customer intentionally misuses or damages equipment, TRADEAID may cancel the service agreement in accordance with the cancellation procedure detailed below.

2.3. Any damages or losses that may occur during the normal scope of services rendered.

2.4. the liability to repair items which are not included in the inventory at signup.

2.5 . The liability to act outside the scope of its responsibilities, for example:

2.5.1. To conduct services such as, inter alia, pavement packing, renovations, roofing or fixing walls or floors requiring repairs.

2.5.2. To replace appliances such as electrical geysers, stoves, light fixtures, and all electrical items that require an electrical socket outlet.

2.5.3. To replace non customised items such as bespoke lights or hand-crafted items such as marble baths or items that cannot be purchased at retail stores.

2.5.4. To cover any claims such as, inter alia, loss of income, high municipal accounts (water or electricity) or any claims because of water leaks, electrical faults, or gas leaks outside of TRADEAID’s control.

3. INVENTORY

3.1. Upon the first service inspection, a detailed inventory list shall be made, which shall serve as prima facie proof of the items that shall be serviced in terms of the agreement.

3.2. Listed items can, inter alia, be categorized, but are not limited to the following:

3.2.1. Inverter, Batteries, PV Panels, Gas Geyser, Water Tank, Pumps, i.e. booster, borehole.

3.2.2. Services in respect of listed items are however dependent upon the respective service option selected in clause 14 below, which will be duly detailed hereinafter.

4. DUTIES OF TRADEAID

Duties of TRADEAID can inter alia include:

4.1. Insure equipment, at its own cost, against all risks including acts of God, power surges and lightning and maintaining this insurance of all items included in the inventory list at sign up.

4.2. Conduct all steps which fall within its reasonable scope of expertise to ensure the continued service to the customer.

4.3 . Representatives of TRADEAID are required to conduct an annual inspection, which is a scheduled service, that occurs between 08:00 and 17:00, Monday to Friday on normal working days.

4.4. In the event of a pre-installed items that, at the discretion of TRADEAID’s technician, was done sub-standardly or does not satisfy the purpose it its intended use, said technician shall be duty bound to offer a better solution and replace any components required to increase service life, performance or durability.

5. DUTIES OF CUSTOMER

In terms of this agreement the customer:

5.1. Will notify TRADEAID, promptly, should any damages occur or equipment fail and only then shall TRADEAID respond, subject to immediate permission being obtained from the customer to access the respective premises without delay.

5.2. Required services from TRADEAID may be scheduled on normal working weekdays between 08:00 and 17:00, unless otherwise agreed upon by the parties.

5.3. Shall ensure that all information provided to TRADEAID, is correct and updated when changed and indemnifies TRADEAID because of incorrect data provided.

5.4. Shall not provide false information, failing which TRADEAID shall cancel the agreement and recover all damages and amounts due by the customer.

5.5. Shall only use the installed items for its intended use.

5.6. Pay TRADEAID according to the schedule of charges, which charges include, but are not limited to service, parts and labour which may vary from time to time, but shall not vary by more than 7% annually.

6. OWNERSHIP

Unless otherwise specified or agreed in writing:

6.1. All installed, repaired, replaced, and listed equipment by TRADEAID, remains the sole property of TRADEAID.

6.2. One of the salient terms and conditions of this agreement is that ownership shall not be limited to a certain period, hence TRADEAID shall remain owner of all listed items indefinitely.

7. TAMPERING

7.1. Tampering with installed items are at all times prohibited, not only to ensure the safety of both customers and technicians, but also due to the fact that same shall be regarded as a violation of this agreement which can result in immediate cancellation.

7.2. If found that the customer has violated the agreement by tampering, the customer shall be liable for all costs, such as the cost for replacement of the entire system, deinstallation fee and a “buy out system fee“ at a decreasing value, both calculated exclusively by TRADEAID.

8. BREACH/TERMINATION

Should the customer be in any form of breach which may, inter alia, be described, but not limited to monies due, with no communication from the customer for a maximum period of 3 months, abusing the energy system (which includes burst pipes, electrical shortage, smoke coming from connections, blocked sewer, and gas leak) acting in contradiction with one or more of the terms and conditions of this agreement, or any action that justifies rectification, TRADEAID shall:

8.1. Afford the customer 5 (five) business days, the whole outstanding amount of the agreement value, including escalations to rectify such breach.

8.2. Failing which TRADEAID will cancel the agreement in accordance with the cancellation section hereinafter.

8.3. In the event of monies due and the customer failing to rectify such breach within 5 days, the whole contract amount will become due and payable to TRADEAID, subject to cancellation of the agreement.

9. CANCELLATION

9.1. Should either of the parties wish to cancel the agreement, cancellation should be given in writing, subject to a 30-day notice period, except for instances where immediate cancellation is justifiable.

9.2. In the event of TRADEAID cancelling the agreement, a calculation shall be done to determine the damages suffered by TRADEAID and the cost to recover same.

9.3. If the customer cancels the agreement, TRADEAID is permitted to immediately remove the entire system from the customer, subject to a deinstallation fee of R7 500 Inclusive of VAT unless the client opts to buy out the system (see 9.4 and 9.5).

9.4 Contracts subjected to a 10 year or 120 month period will be subjected to the buyout cost of the project, should the fixed term not have elapsed since date of signup. After buyout the equipment remains the property of the customer.

9.5 The buyout value is calculated based on the following criteria, should it be applicable to the selected package:

9.5.1 Maintenance packages (Excluding the Maintain plan):

The buyout value shall consist only of the depreciated value of any items replaced by TradeAid during the agreement period. Depreciation shall be calculated from the date of installation of the replaced item.

9.5.2 Fixed term contracts:

The buyout value shall consist of:

the value of the remaining contract term; and

the depreciated value of any items replaced by TradeAid during the agreement period, calculated from the installation date of the replaced item.

9.5.3 Month-to-Month Contracts After Expiry of the Fixed Term:

Where the agreement continues on a month-to-month basis after the fixed term has expired, the buyout value shall consist of:

the current system value; and

the depreciated value of any items replaced by TradeAid during the agreement period, calculated from the installation date of the replaced item.

9.6 TRADEAID MAINTAIN packages are excluded from the buyout terms as all maintained and replaced items remains the property of the customer.

9.7 Depreciation

9.7.1 Equipment depreciation for buyout calculations shall be calculated on a straight-line basis over the expected useful life of the equipment as determined by TRADEAID at the time of installation.

10. INSURANCE

All insured items are:

10.1. Subject to the inventory list made at installation and should the need for insurance arise, all items that correspond with TRADEAID’s inventory list shall be covered and the customer shall not be expected to cover same.

10.2. TRADEAID shall not be expected to cover any items that do not appear on the inventory list.

10.3. Should the customer not have insurance and signed up with one of the TRADEAID service options, TRADEAID will insure the inventory listed items under its insurance policy.

Geyser insurance:

10.4. Should a geyser on an existing insurance policy require replacement, TRADEAID shall have the right to be the preferred contractors to replace the geyser and the client will institute a claim to the insurance to assist TRADEAID to recover the costs pertaining the replacement of the geyser.

10.5. Should the geyser fail within warranty period, TRADEAID shall contact the manufacturer to arrange replacement, bearing in mind that the manufacturer holds the right to choose any contractor of their choice to carry out the warranty claim.

11. DURATION

11.1. This agreement shall come into effect and be binding once the customer agrees to the terms and conditions of this agreement.

11.2. Once agreeing to the terms and conditions, the duration shall be for an indefinite period and shall come to an end either when one or both of the parties give notice to terminate the agreement, or if one of the parties fails to rectify a breach of the agreement resulting in cancellation.

11.3. Should the TRADEAID, as an entity be sold, the agreement shall remain binding until the customer elects to terminate.

11.4. In the event of the customer being sequestrated, declared insolvent, being placed under debt review or administration, TRADEAID shall have the discretion whether it wishes to proceed with the agreement or not and should it elect not to proceed, it may with immediate effect remove all installed items, which shall automatically constitute termination.

11.5. The customer becoming deceased will not automatically terminate this agreement. The executor of the deceased estate shall in such event correspond with TRADEAID on whether the estate shall continue with the agreement or not. Termination shall only occur upon written instruction of the executor or by written notice of TRADEAID.

12. SALE OF PROPERTY

Should the customer sell his/her property:

12.1. Items that are contained on the inventory list of TRADEAID may not be sold without prior written approval of TRADEAID.

12.2. TRADEAID are not liable, but as an ex-gratia gesture, issue COC’s (Certificate of Compliance) for the parts covered by TRADEAID in terms of this service agreement, which shall include electrical, gas or plumbing.

12.3. Should the customer’s property be sold, and the purchaser elects not to make use of the items under the service agreement, the customer shall be liable for the deinstallation, or buyout fee based on the cancellation policy in clause 9.

12.4. In the event of the customer moving from premises, the customer can opt to cancel according to clause 9 or request a relocation quotation and a new TradeAid agreement for the new location.

13. PRICES, PAYMENTS, AND BUYOUTS

13.1. All contracts are customized and differ from customer to customer, depending on the requirements in accordance with respective service option duly detailed below.

13.2. Irrespective of the service option selected, TRADEAID’s payment requirements entail the following:

13.2.1. 90% deposit in relation to the quotation provided to the customer payable before TRAIDEAID can schedule the installation.

13.2.2. The remaining 10% upon completion of the work performed.

13.3. Any new installation which does not form part of the initial installation should be regarded as a “brand new” installation, which will be quoted for, and payment thereof shall be required as detailed in clauses 13.2.1 and 13.2.2.

13.3.1. Should the property undergo any extensions, expansions, renovations, or other structural, functional, or capacity-related alterations resulting in additional electrical, plumbing, gas, or solar requirements beyond the scope of the original service option, such alteration shall not be deemed part of the initial installation. TRADEAID shall review the amended requirements and determine whether:
(a) the existing TradeAid premium should be adjusted accordingly; or
(b) a separate once off quotation and installation shall apply for the additional work.

All related work will be treated as a new or separate service, subject to TRADEAID’s standard quotation and payment terms.

13.4. Should the customer require anything additional of the system than initially quoted for, same shall be quoted for separately and payment subject to a new quotation.

13.5. Payment in terms of this agreement shall be done monthly via debit order on the date agreed upon in this agreement, in respect of the service option selected.

13.6. Should the client wish to keep the installed items upon cancellation, a “buy out” quotation will be issued based on the reasonable value of the installed items of TRADEAID.

14. VARIOUS SERVICE OPTIONS

14.1. The customer may elect one of the following service options listed in Addendums A to E:

Maintain, Renew, Custom and Optimize.

14.2. Note that the general terms and conditions of this agreement are applicable on each respective service option.

14.3. Although the customer has the right to elect the option, he/she desires, TRADEAID shall upon the first inspection recommend the option it feels will best suit the need of the Customer and available setting. The Customer, however, shall make the final choice and TRAIDAID has no liability with regard to the choice made.

15. EMERGENCY CALL OUT

Unlimited 24-hour emergencies are available in one or more of the following circumstances:

15.1.1. Blocked drains (opening and clearing blockages from drains)

15.1.2. Burst pipes and power failures (repairing of burst pipes)

15.1.3. Power failures (repairing of sockets, shutter-plates, or breakers)

15.2. TRADEAID shall at all times act with the best interests of the customer in mind, but the customer is urged to not misuse the emergency option as same can result in termination.

15.3. Note that should any of TRADEAID’s team members be called out to conduct services outside of those listed above or if customers are not available at agreed upon times due to load shedding, customers are liable to pay a call-out fee of R500-00 (excluding VAT)

16. REPAIR AND REPLACEMENT SERVICES

ONLY APPLICABLE IF MAINTAINACE PLANS ARE INCLUDED.

Note that all repairs and installations are done in accordance with SANS (South African National Standards) and such services:

16.1. May be scheduled during normal weekdays between 08:00 – 17:00, but repairs for plumbing and electrical utilities, excludes the replacement of appliances – which can be installed at no additional cost, subject that same be provided by the customer.

16.2. In terms of this agreement, only items that are broken beyond repair due to natural occurrence such as corrosion, old age, or inability to function properly will be repaired with the equivalent counterpart. Should the part be out of stock or discontinued, TRADEAID will replace same with its equivalent value or install an approved item, provided by the customer, at no additional cost.

16.3. Damaged or vandalised items shall not be replaced and shall be for the account of the customer.

16.4. Exclude all appliances that plug in.

17. OWNERSHIP AND RISK

The customer acknowledges that:

17.1. Ownership of the intellectual property and all installed items, as per the inventory list, shall always remain TRADEAID’s sole property with the customer having no claim thereon except for the use thereof for the term of the agreement between the customer and TRAIDEAID.

17.2. TRADEAID may take all reasonable steps to protect itself from any infringement or act that may put its ownership or title as owner at risk.

18. WARRANTIES

In terms of this agreement:

18.1. TRADEAID does not guarantee that the service provided to the customer will have the exact outcome as desired and is consequently indemnified should same occur.

18.2. TRADEAID shall however offer temporary solutions in the event of unforeseen circumstance of the system not functioning properly.

18.3. TRADEAID warrants that it shall manage installation of materials and maintain the longevity of installed materials during the existence of the agreement, subject to the monthly premium being paid timeously by the customer.

18.4. Take notice that should the company cease business or is unable to function for whatever reason, TRADEAID may transfer the TRADEAID contract to the funder of the project. The Customer will still be liable to pay the Funder the TradeAid premium. The Funder will contact the Customer to make further arrangements.

OPTIONT’S&C’S

TRADEAID

ADENDUM A – MAINTAIN

The MAINTAIN package includes:

1. MAINTENANCE ON:

1.1. PLUMBING- all newly installed / existing items, including geysers, sanitary-ware and supporting services like, blocked drains.

1.2. ELECTRICAL- all newly installed / existing electrical items, including plugs, lights, all electrical connections. (EXCLUDING solar or backup related items, see clause 5 under this section.)

1.3. GAS- all newly installed / existing gas items, including stoves, geysers, pipes, and regulators.

1.4. Replacement of irreparable items of the above-mentioned categories, conditional upon the TRADEAID repair policy, clause 16 of terms and conditions.

1.5. SOLAR SYSTEMS — Routine inspection and maintenance of solar installations, including panels, inverters, mounting structures, isolators, and wiring connections, to ensure optimal performance and compliance with system safety requirements.
(a) Solar maintenance shall apply only to systems installed or previously approved by TRADEAID.
(b) Any damaged, non-compliant, or third-party-installed solar equipment may be subject to a separate assessment and quotation prior to maintenance or repair.
(c) Battery replacements, inverter repairs, and system expansions are excluded from standard maintenance and will be quoted separately in accordance with TRADEAID’s standard quotation and payment terms.

2. SPECIFICATIONS AND WARRANTY

2.1. Trading hours

2.2. Repair and replacement services are available via appointment from 8am to 5pm, Monday to Friday, excluding public holidays.

2.3. Emergency services will be available 24/7. I.e. pipe bursts, gas failures, blocked sewer, electrical failures.

2.4. Repair and replacements.

2.4.1. Items are only replaced if they are irreparable or dysfunctional, clause 16 in terms and conditions.

2.4.2. If found that any items previously or newly installed have been tampered with or damaged due to negligence or force by the customer, or any family member having beneficial occupation of the premises, this will be on the owner’s account and the agreement will be cancelled with the customer being liable for deinstallation of items in question.

2.4.3. Only TRADEAID approved technicians are responsible for the maintenance, installation as well as deinstallation of this system.

2.5. Should replacement of items be necessary, where the item is found irreparable:

2.5.1. Item of the value below R 2 865.00 from 1 March 2026 and is reviewed annually.

2.5.1.1. The turnaround-time for a new installation will be confirmed with customer beforehand with specifications, at no additional cost.

2.5.1.2. All existing items that are REPAIRED, will remain the property of the customer.

2.5.2. Items of the value above R 2 865.00 from 1 March 2026 and is reviewed annually.

2.5.2.1. TradeAid will cover the first R2 865.00 of the item value and invoice the outstanding amount to the client, labour for installation of the item is covered under the maintain plan.

2.5.3. This service excludes supply and replacement of gas/gas cylinders.

3. INSTALLATIONS AND PROTOCOLS

3.1. Upon signup, TRADEAID will schedule a full inspection of the property to determine if the property is compliant with the latest laws and regulations. If any aspect falls short, then the problems will be rectified under the MAINTAIN policy.

3.2. A detailed inventory list will be created after signup to ensure all components covered by the policy. Any items to be added to the premises must be notified to TRADEAID, in writing,to ensure it falls under the MAINTAIN policy.

Items may include stoves, gate motors, garage motors, geysers, ceiling fans, aircons, etc.

3.3. All new installations, outside of the initial conversions, will follow our strict installation policy. i.e., adding a dedicated plug to a system or new light to be added to an existing circuit. An inspection and a quote will be issued before any new installation is scheduled and will be for the customer’s account.

3.4. If there are any changes made to the property, that influences the electrical installation, TRADEAID cannot be held liable to the system change if TRADEAID is not informed, see clause 5 in the terms and conditions.

3.5. Should there be any modifications, expansions, or adjustments to the property requiring additional plumbing, gas, electrical, or solar services, customers will be informed, and either:
(a) a separate quotation will be issued for the required work; or
(b) an adjustment to the existing contract price or TradeAid premium will apply, as determined by TRADEAID.

3.6. MAINTAN rates are based on a daily average unit consumption, TRADEAID reserves the right to monitor the consumption and notify the customers if policy is under or over calculated.

4. TERMINATION OF CONTRACT

4.1. For full cancellation information, see clause 9 in terms and conditions.

4.2. If the contract has been terminated, customer has the option to buy out the items INSTALLED/REPLACED by TRADEAID (at a fair market related value).

4.3. Items will be removed by TRADEAID’s approved technicians if customer rejects the buyout option.

4.4. Customers will be notified on deinstallation dates and revert all systems, within reason, to the working system before TRADEAID implementation.

4.5. Any repairs to areas where equipment has been installed, part of the deinstallation, will be for the customer’s account.

4.6. TRADEAID teams will ensure safe, clean, and functional deinstallation.

4.7. Customer forfeits all right to prohibit TRADEAID technicians to collect items/TRADEAID property.

5. MAINTAIN DOES NOT COVER:

5.1. Major component replacement or repair on solar or backup-related items, such as inverters, batteries, solar panels, and related components, except where such maintenance falls within the routine service scope defined under Clause 1.5.

5.2. Third-party-installed solar or backup systems not previously inspected, approved, or maintained by TRADEAID.

5.3. Any additional charges invoiced by Municipalities;

5.4. GRID/Eskom charges for electrical KVA & Demand charges;

5.5. New laws pertaining to tax for electrical users;

5.6. Gas replacement

5.7. Callouts should any of our technicians be called for faults caused by external factors that are not due to any of the installed items or materials supplied by TRADEAID. Customers will be liable for such callouts. i.e. power outage caused my municipal factors.

5.8. Any other item that may be mentioned in the general Terms and Conditions.

5.9. Electrical, water or gas bills.

ADENDUM C – RENEW

The RENEW package includes:

1. MAINTENANCE ON:

1.1. PLUMBING- all newly installed / existing items, including geysers, sanitary-ware and supporting services like, blocked drains.

1.2. ELECTRICAL- all newly installed / existing electrical items, including plugs, lights, all electrical connections. (EXCLUDING solar or backup related items, see clause 5 of this section.)

1.3. GAS- all newly installed / existing gas items, including stoves, geysers, pipes, and regulators.

1.4. SOLAR- all installed solar systems, including batteries, inverters, and panels, as well as supporting installation materials required for system functionality.

1.5. Replacement of irreparable items of the above-mentioned categories, conditional upon the TRADEAID repair policy, clause 16 in terms and conditions.

1.6. Annual solar system service scheduled between 8am to 5pm, Monday to Friday, excluding public holidays.

1.6.1. A full maintenance service on installed solar system completed once a year.

1.6.2. PV cleaning and PV functional Watt test

1.6.3. Battery Load test

1.6.4. DC Wire securing

1.6.5. Seasonal Programming – Winter/Summer specification

1.6.6. Annual Inspection:

1.6.7. A full system inspection and report

1.6.8. PV status report

1.6.9. Battery status report

1.6.10. Inverter status report

1.6.11. Quality and safety report

1.6.12. Monthly Performance Report

1.6.13. Annual Inspection Report

1.6.14. Industry Updates Report every six months

1.6.15. Callouts for repairs and inspections are between 8am to 5pm, Monday to Friday, excluding public holidays.

1.6.16. Call center emergency support services will be available 24/7.

2. SPECIFICATIONS AND WARRANTY

Trading hours

2.1. Repair and replacement services are available via appointment from 8am to 5pm, Monday to Friday, excluding public holidays.

2.2. Emergency services will be available 24/7. I.e. pipe bursts, gas failures, blocked sewer, electrical failures (including Eskom and Solar).

2.3. Repair and replacements.

2.3.1. Items are only replaced if they are irreparable or dysfunctional, clause 16 in terms and conditions.

2.3.2. If found that any items previously or newly installed have been tampered with or damaged due to negligence or by force, this will be on the owner’s account with the agreement being cancelled, and the customer will be liable for deinstallation of listed items.

2.3.3. Only TRADEAID approved technicians are responsible for the maintenance, installation as well as deinstallation of this system.

2.3.4. Should replacement of items be necessary, the lead-time for a new installation will be confirmed with customer beforehand along with specifications, at no additional cost.

2.3.5. Should the system require repairs, TRADEAID approved technicians will supply the customer with a temporary UPS system, with specifications, at no additional cost.

2.3.6. All existing items that are REPAIRED, will remain the property of the customer.

2.3.7. All newly INSTALLED/REPLACED listed items, remains the property of TRADEAID.

2.3.8. This service excludes supply and replacement of gas/gas cylinders.

3. INSTALLATIONS AND PROTOCOLS

Upon signup, TRADEAID will schedule a full inspection of the property to determine if the property is compliant with the latest laws and regulations. If any aspect falls short, then the problems will be rectified under the RENEW policy.

3.1. A detailed inventory list will be created after signup to ensure all components are covered by the policy. Any items to be added to the premises must be communicated to TRADEAID, in writing, to ensure it falls under the RENEW policy.

3.1.1. Items may include stoves, gate motors, garage motors, geysers, ceiling fans, aircons, etc.

3.2. All new installations, outside of the initial conversions, will follow our strict installation policy. i.e., adding a dedicated plug to a system or new light to be added to an existing circuit. An inspection and a quote will be issued before any new installation is scheduled and will be for the customer’s account.

3.3. If there are any changes made to the property, that influences the installed SOLAR system, TRADEAID cannot be held liable for the system change if TRADEAID is not informed, see clause 5 in the terms and conditions.

3.4. Should there be any modifications, expansions, or adjustments to the property requiring additional plumbing, gas, electrical, or solar services, customers will be informed, and either:
(a) a separate quotation will be issued for the required work; or
(b) an adjustment to the existing contract price or TradeAid premium will apply, as determined by TRADEAID.

3.5. New data and assessments would be scheduled to ensure our service can perform as optimal as possible.

4. TERMINATION OF CONTRACT

For full cancellation information, see clause.9 in terms and conditions.

4.1. If contract has been terminated, customer has the option to buy out the items INSTALLED/REPLACED by TRADEAID (at a fair market related value).

4.2. Items will be removed by TRADEAID’s approved technicians if customer rejects buyout option.

4.3. Customers will be notified on deinstallation dates and revert all systems, within reason, to the working system before TRADEAID implementation.

4.4. All deinstallation for the removal of installed equipment, will be for the customer’s account of R 7500 inclusive of VAT.

4.5. Any repairs to areas where equipment has been installed, part of the deinstallation, will be for the customer’s account.

4.6. TRADEAID teams will ensure safe, clean, and functional deinstallation.

4.7. Customer forfeits all right to prohibit TRADEAID technicians to collect items/TRADEAID property.

5. RENEW DOES NOT COVER:

Any additional charges invoiced by Municipalities;

5.1. GRID/Eskom charges for electrical KVA & Demand charges;

5.2. New laws pertaining to tax for electrical users;

5.3. Callouts should any of our technicians be called for faults caused by external factors that are not due to any of the installed items or materials supplied by TRADEAID. Customer’s will be liable for such a callout. i.e. power outage caused my municipal factors.

5.4. Electrical, water or gas bills.

5.5. Any other item that may be mentioned in the General Terms and Conditions.

5.6. Applications for SSEG and engineer costs

5.7. This service excludes supply and replacement of gas/gas cylinders.

ADENDUM D – OPTIMIZE

OPTIMIZE includes a full energy and cost-efficient conversion to a GRID ASSIST solar system, that meets current kWh usage integrated with gas.

This package includes full conversion, maintenance, emergency, and inspection services.

1. INSTALLATION INCLUDES:

1.1. Conversions of the following (*where applicable):

1.1.1. Solar power, equipment will meet requirements set out by sales representative and customer.

1.1.2. *Excess solar export through hot water system, incorporated with gas geysers,

1.1.3. *Replace electric hob with gas hob,

1.1.4. *Rainwater harvesting and reverse osmosis & remineralization filters,

1.1.5. LED conversion, replacement of existing bulbs.

1.1.6. Electrical units (kWh) based on system design, of current Electrical usage.

1.2.Maintenance on:

1.2.1. PLUMBING- all newly installed / existing items, including geysers, sanitary-ware and supporting services like, blocked drains.

1.2.2. ELECTRICAL- all newly installed / existing electrical items, including: plugs, lights, all electrical connections. (EXCLUDING solar or backup related items, see clause 5 in this section.)

1.2.3. GAS- all newly installed / existing gas items, including stoves, geysers, pipes, and regulators.

1.2.4. SOLAR- all installed solar systems, including batteries, inverters, and panels, as well as supporting installation materials required for system functionality.

1.2.5. Replacement of irreparable items of the above-mentioned categories, conditional upon the TRADEAID repair policy, clause 16 in terms and conditions.

2. SPECIFICATIONS AND WARRANTY

2.1. Trading hours

2.1.1. Repair and replacement services are available via appointment from 8am to 5pm, Monday to Friday, excluding public holidays.

2.1.2. Emergency services will be available 24/7. i.e. pipe bursts, gas failures, blocked sewer, electrical failures (including Eskom and Solar).

2.1.3. Repair and replacements.

2.1.4. Items are only replaced if they are irreparable or dysfunctional, clause 16 in terms and conditions.

2.1.5. If found that any items previously or newly installed have been tampered with or damaged due to negligence or force, this will be for the owner’s account, the agreement will be cancelled and the customer will be liable for deinstallation of listed items.

2.1.6. Only TRADEAID approved technicians are responsible for the maintenance, installation as well as deinstallation of this system.

2.2. Should replacement of items be necessary, the lead-time for a new installation will be confirmed with customer beforehand along with specifications, at no additional cost.

2.3. Should the system require repairs, TRADEAID approved technicians will supply the customer with a temporary UPS system, with specifications, at no additional cost.

2.4. All existing items that are REPAIRED, will remain the property of the customer.

2.5. All newly INSTALLED/REPLACED listed items, remains the property of TRADEAID.

2.6. This service includes supply and replacement of gas/gas cylinders.

3. INSTALLATIONS AND PROTOCOLS

3.2. A detailed inventory list will be created after signup to ensure all components covered by the policy. Any items to be added to the premises must be communicated to TRADEAID, in writing, to ensure it falls under the OPTIMIZE policy.

3.2.1. Items may include stoves, gate motors, garage motors, geysers, ceiling fans, aircons, etc.

3.4. If there are any changes made to the property, that influences the electrical installation, TRADEAID cannot be held liable for the system change if TRADEAID is not informed, see clause 5 in the terms and conditions.

3.5. Should there be a system upgrade, customer’s will be informed and either quoted for Plumbing, Gas and Electrical Services or adjusted contract prices will occur.

4. TERMINATION OF CONTRACT

4.1. For full cancellation information, see clause 9 in terms and conditions.

4.2. If the contract has been terminated, customer has the option to buy out the items INSTALLED/REPLACED by TRADEAID (at a fair market related value).

4.3. Items will be removed by TRADEAID’s approved technicians if customer rejects buyout option.

4.4. Customers will be notified on deinstallation dates and revert all systems, within reason, to the working system before TRADEAID implementation.

4.5. All deinstallation for the removal of installed equipment, will be for the customer’s account, of R 7500,00 inclusive of VAT.

4.6. Any repairs to areas where equipment has been installed, part of the deinstallation, will be for the customer’s account.

4.7. TRADEAID teams will ensure safe, clean, and functional deinstallation.

4.8. Customer forfeits all right to prohibit TRADEAID technicians to collect items/TRADEAID property.

5. OPTIMIZE does not cover:

5.1. Any additional charges invoiced by Municipalities;

5.2. GRID/Eskom charges for electrical KVA & Demand charges;

5.3. New laws pertaining to tax for electrical users;

5.4. Callouts should any of our technicians be called for faults caused by external factors that are not due to any of the installed items or materials supplied by TRADEAID, customers will be liable for such callout. i.e. power outage caused my municipal factors.

5.5. Water bills

5.6. Any other item that may be mentioned in the General Terms and Conditions.

5.7. This service includes supply and replacement of gas/gas cylinders.

ADENDUM E – CUSTOM

This is a supply of Electrical, Solar, Plumbing or Gas related equipment to a residential or commercial property based on the requirement of the customer on a rental basis.

This package includes full conversion, maintenance, emergency, and inspection services, only limited to TradeAid installed components.

1. INSTALLATION MAY INCLUDE:

1.1. Solar power — Equipment will meet the requirements set out by the sales representative and the customer.

1.2. Excess solar export through hot water systems, incorporated with gas geysers.

1.3. Replacement of electrical hob with gas hob.

1.4. Rainwater harvesting and reverse osmosis & remineralization filters.

1.5. LED conversion, replacement of existing bulbs.

1.6. Electrical units (kWh) based on system design and current electrical usage.

1.2.Maintenance and 24/4 emergency callouts on:

– All TradeAid installed components.

2. INSTALLATIONS AND PROTOCOLS

2.1. All new installations, outside of the initial conversions, will follow our strict installation policy. i.e., adding a dedicated plug to a system or new light to be added to an existing circuit. An inspection and a quote will be issued before any new installation is scheduled and will be for the customer’s account.

2.2. If there are any changes made to the property, that influences the electrical installation, TRADEAID cannot be held liable for the system change if TRADEAID is not informed, see clause 5 in the terms and conditions.

2.3. Should there be a system upgrade, customers will be informed and either quoted for Plumbing, Gas and Electrical Services or adjusted contract prices will occur.

3. TERMINATION OF CONTRACT

3.1. For full cancellation information, see clause 9 in terms and conditions.

3.2. If contract has been terminated, customer has the option to buy out the items INSTALLED by TRADEAID (at a fair market related value).

3.3. Items will be removed by TRADEAID’s approved technicians if customer rejects buyout option.

3.4. Customer will be notified on deinstallation dates and revert all systems, within reason, to the working system before TRADEAID implementation.

3.5. All deinstallation for the removal of installed equipment, will be for the customer’s account, of R7500 inclusive of VAT.

3.6. Any repairs to areas where equipment has been installed, part of the deinstallation, will be for the customer’s account.

3.7. TRADEAID teams will ensure safe, clean, and functional deinstallation.

3.8. Customer forfeits all right to prohibit TRADEAID technicians to collect items/TRADEAID property.

4. CUSTOM DOES NOT COVER:

4.1. Maintenance on the premises electrical, plumbing or gas installation.

4.2. Any additional charges invoiced by Municipalities;

4.3. GRID/Eskom charges for electrical KVA & Demand charges;

4.4. New laws pertaining to tax for electrical users;

4.5. Callouts should any of our technicians be called for faults caused by external factors that are not due to any of the installed items or materials supplied by TRADEAID, customer’s will be liable for such callout. i.e. power outage caused my municipal factors.

4.6. Water or gas bills.

4.7. Any electrical unit (kWh) usage used by the system unless stated as part of the rental agreement.

4.8. Any other item that may be mentioned in the General Terms and Conditions.

4.9. This service excludes supply and replacement of gas/gas cylinders.